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Privacy Policy

ALCARE Co., Ltd. is aware of its social responsibility to protect all personal information handled by the Company and will comply with laws and regulations concerning the protection of personal information.
In addition, the Company has established a personal information protection management system to realize the policies described below, and executives and employees will work together to ensure appropriate management and protection.

Date of establishment
September 19, 2019
Date of last revision
July 1, 2020

ALCARE Co., Ltd.
Terushige Suzuki, President

Personal Information Protection Policy

1.Handling of personal information
We will acquire, use and provide personal information only to the extent necessary for the Company's legitimate business operations in the development, manufacture, sale, import and export of medical devices and consumable materials for medical use, as well as for the employment and personnel management of employees, and we will not handle personal information beyond the extent necessary to achieve the specified purpose of use (unintended use). We will also take measures to prevent unintended use.

2.Compliance with the Act on the Protection of Personal Information
We will comply with laws and regulations concerning the handling of personal information, guidelines established by the government, and other standards.
The Company will not provide or disclose personal information to any third party, except with your consent or in accordance with laws and regulations.
However, when the Company outsources part or all of its business, personal information may be provided to the subcontractor.
We conclude contracts with subcontractors to oblige them to protect personal information and conduct necessary and appropriate supervision of the management of the subcontracted personal information.

3.Security control measures for the protection of personal information
The Company has installed an organization and responsible persons to manage personal information and takes measures for the prevention and correction of risks such as unauthorized access, loss, destruction, falsification, and leakage of personal information.

4.Responses regarding personal information
We will respond promptly, sincerely, and appropriately to any complaints or inquiries concerning the handling of personal information.

5.Continuous improvement of Personal Information Protection Management System
We will continue to improve the Personal Information Protection Management System by reviewing it in a timely and appropriate manner in light of changes in the business environment surrounding the Company.

[Inquiries]
If you have any questions about our Personal Information Protection Policy, please contact the following:
ALCARE Co., Ltd. Personal Information Inquiries Contact
19F, Arcacentral Bldg. 1-2-1 Kinshi, Sumida-ku, Tokyo, 130-0013, Japan
Email. security@alcare.co.jp

[Name of personal information handling entity and personal information protection manager]
ALCARE Co., Ltd. General Manager, Information Systems Department

Purpose of use of personal information and retained personal data

The Company will use the personal information held by the Company in its research, development, manufacturing, sales, and other business activities for the following purposes.
When we obtain personal information by asking you to directly fill in a document or input an electromagnetic record, we will clearly indicate the purpose of use each time.

  • 1. Purposes of use of personal information related to physicians, nurses, and other medical professionals
  • Provision and collection of information regarding the proper use, quality, safety, or efficacy of the Company's products
  • Survey and analysis of conditions of use, actual state of use and user needs of the Company's products
  • Responding to accidents, including the recall of the Company's products
  • Conducting or supporting investigation and research in the field of medicine and academic activities such as workshops and lectures
  • Provision and collection of medical information, academic information, information on exhibitions, study groups, etc.
  • Requests for and implementation of clinical research (clinical trials, etc.), post-marketing surveillance, etc.
  • Authorization of subscribers to the Company's website for medical professionals and communication to and provision of information to subscribers.
  • Notification and reporting to the government authorities and industry bodies
  • Responses to inquiries and requests for information
  • 2. Purposes of use of personal information related to patients and others who purchase or use the Company's products
  • Provision and collection of information regarding the proper use, quality, safety, or efficacy of the Company's products
  • Survey and analysis of conditions of use, actual state of use and user needs of the Company's products
  • Responding to accidents, including the recall of the Company's products
  • Shipping of the Company's products, samples, and catalogs, as well as introduction and provision of products and services
  • Implementation of campaigns, questionnaires, and after-sales service, and provision of information related to the Company's products, etc.
  • Cooperation and communication with patients (patient associations), introduction of and information on the Company's products and health-related forums and seminars for the general public, including patients.
  • Authorization of subscribers to the Company's website and communication to and provision of information to subscribers.
  • Communication with relevant medical institutions and provision of information to them
  • Responses to inquiries and requests for information
  • 3. Purposes of use of personal information related to subjects in clinical research (clinical trials, etc.)
  • Implementation of clinical studies and results analysis
  • Development management, strategic review and information provision of the Company's products based on clinical research
  • Research in the medical field
  • Application, notification, and reporting to the government authorities
  • 4. Purposes of use of personal information regarding individuals and corporate employees in business relationships with the Company
  • Communication, negotiations, order placement and payment for the execution of relevant transactions, etc.
  • Provision and collection of information, hand-outs, etc. related to relevant transactions
  • Collection, communication, and provision of information related to materials and purchasing
  • 5. Purpose of use of personal information related to customers using the customer relations office, public relations office, and other Company contact points
  • Review, investigation, and response to inquiries, communication, etc.
  • Communication and provision of information to manufacturers and distributors of products, and healthcare professionals, etc.
  • Investigations and responses to confirm customer's identity
  • Notification and reporting to the government authorities
  • Recording calls to ensure the accuracy of customer inquiries and communications
  • 6. Purposes of use of personal information related to applicants for employment and internships
  • Provision and communication of company information, recruitment information, acceptance or rejection of recruitment and other information
  • Deliberation of and decisions on recruitment and management of persons who have been given offers of employment
  • Information on procedures prior to joining the Company
  • Responses to inquiries and requests for information
  • 7. Purposes of use of personal information related to directors, employees, and retirees of the Company and their families
  • Operational communications
  • Attendance management
  • Salary, bonuses, termination payments and other payments arising in the course of operations
  • Labor management including personnel affairs, evaluations, capacity development, welfare, and health and safety
  • Communication with and provision to health insurance associations, corporate pension funds, defined contribution plans, and affiliated companies
  • Fulfillment of obligations stipulated by laws and regulations such as labor laws, tax laws, and social welfare laws and regulations
  • Application, notification and reporting to the government authorities and organizations in which the Company participates
  • Company equipment arrangements, business travel assistance, and other work support
  • Provision of information on the status of the Company
  • 8. Purposes of use of personal information related to visitors and applicants to the Company's facilities
  • Explanations and responses for visitors to tour or enter the facilities
  • Management of inquiries and questionnaires after visiting and leaving the facilities
  • 9. Purpose of use of personal information related to participants and members of organizations of which the Company is a member
  • Operation of collaborative work and communication, consultation, review, provision of information, and exchange of circulars associated with that work
  • 10. Purpose of use of personal information related to lawyers, accountants, tax accountants, judicial scriveners, etc.
  • Various communications, requests, and consultations to implement the Company's business objectives
  • 11. Purposes of use of personal information related to persons associated with administrative agencies and relevant organizations
  • Identification of persons in charge related to the Company
  • Affairs concerning discussion and guidance on the Company's business
  • Consideration of improvement of the Company's business
  • Planning, consideration, and holding of meetings, roundtable discussions, etc.
  • Information sharing on business activities
  • Application, notification, and reporting to the government authorities and relevant organizations
  • 12.Purposes of use of personal information related to journalists in newspapers, magazines, and other media
  • Various communication to conduct public relations activities, including sending materials and resources such as press releases, etc.

Purpose of use of MyNumber (Individual Number) and specific personal information

We use the MyNumber (Individual Number) and specific personal information for the following purposes.

1. Clerical work to prepare payment records for remuneration and fees

2. Clerical work for the preparation of payment records related to stocks

3. Clerical work for the preparation of payment records for fund interest

4. Clerical work for the preparation of payment records for property rents, etc.

5. Clerical work for the preparation of payment records for consideration of acquisition of real estate, etc.

6. Preparation and submission of records concerning the exercise of stock warrants

  • 7. Clerical work related to the Individual Numbers of executives and employees of the Company and their dependent families
  • Clerical work related to tax withholding performed by an employer or payer under the Income Tax Act
  • Clerical work related to tax withholding performed by an employer or payer under the Inheritance Tax Act
  • Clerical work for the preparation of legal documents concerning, inter alia, interest income related to financial instrument transactions conducted by an employer under the workers' property accumulation savings system
  • Clerical work for the preparation of legal documents concerning, inter alia, dividend income related to financial instrument transactions conducted by the director or secretariat of an employee stock ownership plan, expanded employee stock ownership plan, executive stock ownership plan, or supplier stock ownership plan, etc.
  • Clerical work concerning inhabitant taxes performed by an employer or payer under the Local Tax Act
  • Clerical work concerning social insurance performed by an employer under the Health Insurance Act
  • Clerical work concerning pensions performed by an employer under the Employees' Pension Insurance Act
  • Clerical work concerning tax withholding from corporate pension benefits and applications for receipt of old-age benefits
  • Clerical work concerning social insurance performed by an employer under the Employment Insurance Act
  • Clerical work concerning long-term care insurance performed by an employer under the Long-Term Care Insurance Act
  • Clerical work concerning industrial accident compensation insurance performed by an employer under the Industrial Accident Compensation Insurance Act

8. Other clerical work associated with each of the preceding items

Joint Use

The Company will jointly use the personal data with the following contents.

  • 1.Personal information concerning subjects in clinical research (clinical trials, etc.)
  • Purpose of Joint Use
  • As stated in "Purpose of use of personal information and retained personal data"
  • Scope of parties who will jointly use data
  • Joint researchers/Joint research institutions
  • Items of personal data that will be used jointly
  • Name, date of birth, age, sex, address/residence, telephone number, e-mail address, academic background/work history, workplace information, affiliation/position, information of facility where subject is an inpatient/outpatient, information regarding medical history and treatment, etc., and other information related to prescriptions and research
  • Party responsible for the management of personal data that is used jointly
  • ALCARE Co., Ltd.
  • 2.Personal data on medical professionals and patients, etc.
  • Purpose of Joint Use
  • As stated in "Purpose of use of personal information and retained personal data"
  • Scope of parties who will jointly use data
  • Affiliated companies, joint research and development partners, agents and distributors of the Company, government authorities, industry organizations, etc.
  • Items of personal data that will be used jointly
  • Medical professional's name, date of birth, age, sex, address/residence, telephone number, e-mail address, academic background/work history, clinical department, workplace information, affiliation/position, and other prescription-related information
  • Patient's name, date of birth, age, sex, address/residence, telephone number, e-mail address, academic background/work history, workplace information, affiliation/position, information of facility where patient is an inpatient/outpatient, information regarding medical history and adverse reactions, etc., other information related to purchase and use of the Company's products.
  • Party responsible for the management of personal data that is used jointly
  • ALCARE Co., Ltd.

Procedures for requesting disclosure, etc.

If you wish to make a request for the disclosure of personal information retained by the Company, etc. (request for notification of purpose of use of retained personal data or request for disclosure of retained personal data, correction, addition, deletion of content, suspension of use/deletion, or suspension of provision to a third party), please enter the required information in the request form below provided by the Company (Request Form for Notification/Disclosure, etc. of Purpose of Use of Retained Personal Data) and send the completed form by registered mail to the following address (payment of postage is the responsibility of the sender).
Personal Information Inquiries Contact
ALCARE Co., Ltd.
19F, Arcacentral Bldg.
1-2-1 Kinshi, Sumida-ku, Tokyo, 130-0013, Japan
Please refrain from visiting the Company (including branch offices) in person to make inquiries, as we may not be able to respond adequately for operational or other reasons, which may cause inconvenience of you.
Click here for application procedure (Japanese only)